Frequently Asked Questions
Find answers to common questions about our services, processes, and more. Our FAQs page is designed to provide quick and clear information to guide you through every step with ease.
General Information
Primary Source Verification (PSV) is the process of confirming an applicant’s academic, professional, and employment credentials directly with the original issuing authority to ensure authenticity.
PSV protects organizations from fraudulent documents and ensures only genuine, qualified professionals are licensed, employed, or recognized.
Regulatory bodies, licensing authorities, and employers in sectors such as healthcare, engineering, and finance typically require PSV before issuing licenses, permits, or approvals.
Anyone whose credentials (education, license, work experience) require validation for employment, licensing, immigration, or study may apply.
Yes. Employers can apply on behalf of candidates with the applicant’s consent and required documents, often used for bulk verification requests.
Account Setup & Application Process
- Visit cleansheetgroup.com and click “Start Verification.”
- Select your organization and click “Apply Now.”
- Click “Register Now” and complete your details.
- Verify your email and complete Two-Factor Authentication (OTP sent to your email).
- Log in to your account.
- Complete the Registration Information and upload your ID/passport.
- Add education and employment documents.
- Review and sign the Letter of Authorization (LOA).
- Confirm details and click “Place Order.”
- Proceed with payment to finalize your application.
The standards for conducting background checks change depending on what your industry needs. Usually, when a company looks into someone’s background for a job, they check things like the person’s criminal history, financial history, driving records, and information about their education, past jobs, and qualifications.
Only a few minutes, provided all required details and documents are ready.
Document Handling
The LOA allows CleanSheet Group to contact issuing authorities directly to verify your documents. Without it, PSV cannot proceed.
In most cases, attestation is not required. However, some authorities may request attested or apostilled documents. Always confirm requirements with your target authority.
Yes. If additional documents are required, you will be notified via email and through your dashboard.
You’ll be notified promptly. Upload the requested documents through your dashboard to avoid delays.
Fees & Costs
The cost for running a background check varies based on the kind of screenings you want to do for your candidates. Get in touch with us, and we’ll assist you in figuring out a personalized solution for your needs.
Yes. A receipt and invoice will be emailed and stored in your account dashboard after payment.
Processing & Timelines
Processing times vary by authority. On average, it may take several weeks, depending on responsiveness from issuing institutions. Delays may occur due to:
- Incomplete document submission
- Unforeseen events (holidays, strikes, or system outages)
- Location where they process from.
Once payment is processed, you’ll receive an auto-confirmation email with your Case Number and a summary of submitted documents.
You will be notified by email, and real-time updates will be available in your dashboard.
Tracking & Reporting
Log in to your CleanSheet Group dashboard for real-time updates. Email notifications are also sent at each stage.
You’ll receive an email notification once the verification is finalized. Your official report will be available for download in your dashboard.
Appeals & Discrepancies
You can request re-verification or provide supporting documents. Instructions will be included in your report.
Submit a request via the Support Center. A CleanSheet specialist will guide you through the appeal process.
Refunds & Cancellations
Refund requests must be submitted through our Support Center at https://support.cleansheetgroup.com. Eligibility for a refund depends on the stage of processing and the policies of the issuing authority. Please note that refund requests cannot be accepted after 48 hours from the time of submission.
Cancellation requests must be made within 48 hours of submission. If verification has already started, cancellations may not be possible. We recommend double-checking all details before placing your submission.
Payments are non-refundable in cases where the issuing authority does not provide a response.
Yes. Additional charges apply for documents added after submission.
Technical & Account Issues
Click “Forgot Password” on the login page. You’ll receive an email with reset instructions.
Check that your email is verified, confirm you’re using the correct credentials, and check your spam folder. If the issue persists, contact Support.
CleanSheet Group supports modern browsers (Chrome, Firefox, Safari, Edge). Desktop is recommended for uploading documents, though mobile is also supported.
Compliance & Privacy
We implement security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Your personal documents are handled with strict confidentiality. We do not sell your information. Access may only be granted in the following cases:
- Service Providers: Authorized third-party vendors who assist in operating our services (e.g., payment processors, hosting providers).
- Legal Requirements: When disclosure is required by law, to protect our rights, or to comply with official requests.
Business Transfers: In the event of a merger, acquisition, or transfer of assets.
Special Cases
You may apply with what you have. CleanSheet Group will advise on alternatives or partial verification options.
In such cases, you may provide an official letter from the issuing authority confirming the status of your documents and the expected issuance. This will allow us to proceed with the verification process accordingly.
About CSG
CSG stands for CleanSheet Group.
Choose CSG for a seamless hiring process with customizable solutions that advocate compliant staffing and onboarding. Benefit from our global reach through an extensive network of international partners, and stay ahead with innovative technology transforming hiring processes.
CSG provides a comprehensive suite of services, including Criminal Background Checks, Financial Background & Credit Checks, Identity & Verification Checks, Translation Services, and more. Our offerings encompass a wide range of solutions to meet the diverse needs of your industry. Explore our Services to know more.
CSG's headquarters is located in Dubai, United Arab Emirates, with 6 additional offices in Saudi Arabia, Bahrain, Egypt, Jordan, India, and Canada.
Backgound Checks
A background check is a thorough review of an individual’s past, including criminal history, financial records, and other relevant information. It verifies accuracy, assessing suitability for employment.
The standards for conducting background checks change depending on what your industry needs. Usually, when a company looks into someone’s background for a job, they check things like the person’s criminal history, financial history, driving records, and information about their education, past jobs, and qualifications.
The cost for running a background check varies based on the kind of screenings you want to do for your candidates. Get in touch with us, and we’ll assist you in figuring out a personalized solution for your needs.
The turnaround time to complete the background check depends on exactly what is included in the searches we are conducting, and the location where they are processed. Get in touch with us to learn more about the timeframe.